Support Ticketing System
Best way to handle all customers and employer queries, complaints from a central system.
Can ask customers questions at the end of every support session, which allows to collect data, perform analysis and also allows how happy your customers with the support system.Basically needed to provide full customer support from specific industry based companies
Multiple Ticketing Pathways
Solution provides two way of opening ticket for customer in business. One by the customer portal and other by throwing an email to the support address of the company and automatically generates ticket
Support Collaboration
Develop different team strength for same task and configure workflow hierarchy of your business policy for every team. After rising a new ticket, automatically moved following hierarchy and notify associate level agent or member
Every Occurrence Notification
Every Occurrence Notification Notify automatically, every stages of ticketing event such as status change, new reply etc. via email of all associate person. Email notifications sent from PrismERP are HTML or plain text & also customize email template easily
Support Ticket Analytics
Analyze and see the overall statistic of the tickets generated in your system. The overall analysis is provided with the system graph chart which will help to see the number of tickets solved and unsolved and level wise performance
24/7 Support Service
Provide efficient support of company to the customer for better service from the ERP system so that customer service facility becomes easier and can rapidly response each and individual issue
Easy Maintenance
STS solution is well automated in PrismERP which helps you to manage the complex process of ticketing system easily so that all the procedure is done without any complication
Improved Employee Service
Employee under this STS can be managed easily to provide better support to customer for service. It reduces the operating cost as well individual employer can be assigned for specific tickets
Functions
Ticket Volume Trends
Showing the list of all ticket status and statistics as a chart which defines the backlog, number of tickets created, solved, resolved, unsolved tickets etc. altogether compiled or even in breakdown can be reported in this ERP system
Daily Ticket Trend
Daily Ticket Trend Visualizing the number of incoming tickets that are being generated on daily basis. The statistics can be reported easily with accurate workflow as well as in graphical method this can be represented
Monthly Snapshots
Provides all the snapshots of ticketing issue altogether in one reporting format or in graphical format that will help to visualize the overall condition of ticket
Schedule a Live Demo
Go for a free practical demonstration in order to experience the user friendly platform of PrismERP
At a Glance
Go through all the solution's overall features & reports of Support Ticketing System
